Privacy Policy
Last Updated: October 1, 2025
Thomas Restoration we are committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in connection with our restoration services in Salt Lake City, Utah, and surrounding areas.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.
Information We Collect
Personal Information You Provide to UsWe may collect personal information that you voluntarily provide to us when you:
When you visit our website, we may automatically collect certain information about your device and browsing activity, including:
Information From Third Parties
We may receive information about you from third parties, including:
We use the information we collect for the following purposes:
Service Delivery
Improvement and Analysis
We may share your information in the following circumstances:
Service Providers and Business Partners
We may share your information with third-party vendors and service providers who perform services on our behalf, including:
Legal RequirementsWe may disclose your information when required by law or when we believe disclosure is necessary to:
If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. You will be notified of any such change via email or prominent notice on our website.
With Your Consent
We may share your information for any other purpose with your explicit consent.
Data Security
We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Factors we consider in determining retention periods include:
Your Privacy RightsDepending on your location, you may have certain rights regarding your personal information:
Access and CorrectionYou have the right to request access to the personal information we hold about you and to request correction of inaccurate information.
Deletion
You may request deletion of your personal information, subject to certain exceptions (such as legal retention requirements).
Opt-OutYou may opt out of receiving marketing communications from us at any time.
Do Not Track
Some web browsers have "Do Not Track" features. Currently, our website does not respond to Do Not Track signals.
To exercise any of these rights, please contact us using the information provided below.
California Privacy RightsIf you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.
Cookies and Tracking TechnologiesOur website uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device. You can control cookie settings through your browser preferences, though disabling cookies may affect website functionality.
Types of cookies we use:
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Changes to This Privacy PolicyWe may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
Contact Us
If you have questions, concerns, or requests regarding this privacy policy or our privacy practices, please contact us:
Consent
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
Thomas Restoration we are committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in connection with our restoration services in Salt Lake City, Utah, and surrounding areas.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.
Information We Collect
Personal Information You Provide to UsWe may collect personal information that you voluntarily provide to us when you:
- Request a quote or consultation
- Schedule restoration services
- Contact us via phone, email, or contact forms
- Sign service agreements or contracts
- Submit insurance claims information
- Subscribe to our newsletter or marketing communications
- Leave reviews or testimonials
- Name and contact information (phone number, email address, mailing address)
- Property address and details
- Insurance information (policy number, insurance company, adjuster contact)
- Payment and billing information
- Description of damage or restoration needs
- Photos or videos of property damage
- Emergency contact information
- Communication preferences
When you visit our website, we may automatically collect certain information about your device and browsing activity, including:
- IP address
- Browser type and version
- Operating system
- Pages viewed and time spent on pages
- Referring website
- Date and time of visit
- Click-stream data
- Geographic location data
Information From Third Parties
We may receive information about you from third parties, including:
- Insurance companies and adjusters
- Property managers or landlords
- Emergency service providers
- Business partners and subcontractors
- Public records
We use the information we collect for the following purposes:
Service Delivery
- To provide restoration, remediation, and repair services
- To schedule appointments and dispatch technicians
- To communicate about service requests and project status
- To access your property for emergency or scheduled services
- To document damage and restoration progress
- To process payments and maintain billing records
- To comply with legal and regulatory requirements
- To maintain accurate business records
- To manage insurance claims and documentation
- To verify your identity and prevent fraud
- To respond to your inquiries and requests
- To provide customer support
- To send service updates and appointment reminders
- To request feedback or reviews
- To notify you of changes to our services or policies
- To send promotional materials about our services
- To provide information about seasonal maintenance tips
- To share educational content about property protection
- To announce special offers or discounts
Improvement and Analysis
- To analyze website usage and improve user experience
- To develop new services and improve existing ones
- To conduct market research
- To enhance our business operations
We may share your information in the following circumstances:
Service Providers and Business Partners
We may share your information with third-party vendors and service providers who perform services on our behalf, including:
- Payment processors
- Insurance companies and adjusters
- Subcontractors and specialty contractors
- Equipment suppliers
- Laboratory testing services (for mold, asbestos, etc.)
- Software and technology providers
- Marketing and analytics providers
Legal RequirementsWe may disclose your information when required by law or when we believe disclosure is necessary to:
- Comply with legal obligations, court orders, or government requests
- Enforce our terms of service or contracts
- Protect our rights, property, or safety
- Protect the rights, property, or safety of others
- Prevent fraud or illegal activity
If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. You will be notified of any such change via email or prominent notice on our website.
With Your Consent
We may share your information for any other purpose with your explicit consent.
Data Security
We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
- Secure data encryption during transmission
- Restricted access to personal information
- Regular security assessments
- Employee training on data privacy and security
- Secure storage of physical documents
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Factors we consider in determining retention periods include:
- Duration of our business relationship
- Legal and regulatory requirements (typically 7 years for business records)
- Insurance and warranty periods
- Statute of limitations for potential legal claims
- Our legitimate business interests
Your Privacy RightsDepending on your location, you may have certain rights regarding your personal information:
Access and CorrectionYou have the right to request access to the personal information we hold about you and to request correction of inaccurate information.
Deletion
You may request deletion of your personal information, subject to certain exceptions (such as legal retention requirements).
Opt-OutYou may opt out of receiving marketing communications from us at any time.
Do Not Track
Some web browsers have "Do Not Track" features. Currently, our website does not respond to Do Not Track signals.
To exercise any of these rights, please contact us using the information provided below.
California Privacy RightsIf you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information we collect, use, and disclose
- Right to request deletion of your personal information
- Right to opt out of the sale of your personal information (Note: We do not sell personal information)
- Right to non-discrimination for exercising your privacy rights
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.
Cookies and Tracking TechnologiesOur website uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device. You can control cookie settings through your browser preferences, though disabling cookies may affect website functionality.
Types of cookies we use:
- Essential Cookies: Necessary for website functionality
- Analytics Cookies: Help us understand how visitors use our website
- Marketing Cookies: Used to deliver relevant advertisements
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Changes to This Privacy PolicyWe may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on our website with a new "Last Updated" date
- Sending an email notification (if you have provided your email address)
Contact Us
If you have questions, concerns, or requests regarding this privacy policy or our privacy practices, please contact us:
Consent
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
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